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GENERAL TERMS AND CONDITIONS

1. Registration Procedure

  • All registrations for lessons, camps or events must be made via the dedicated online form.

  • Payment must be made immediately online at the time of registration.

  • If payment is not completed within 15 minutes, the request will be automatically cancelled.

  • Upon receiving your request, you will receive an email confirmation of your application (not a definitive registration).

  • Our team will then manually verify availability, level, spoken languages, time preferences and group formation.

  • Once a suitable group has been found, you will receive a final confirmation email with all necessary details.

  • If no suitable group can be formed, the amount paid will be fully refunded.

2. Individual Registrations and Levels
 

  • Individual registrations are accepted but have lower priority than group registrations (3 to 4 players).

  • The academy strives to form homogeneous groups, but by registering individually, you accept the risk of joining a slightly mixed-level group.

  • Reorganization may occur at the start or during the cycle if needed.

3. Payment

  • Payment is required at the time of registration.

  • If payment is not made within 15 minutes, the registration will be cancelled automatically.

4. Refund Policy

For groups lessons:

  • Cancellation more than 1 month before start: 30% admin fee retained.

  • Cancellation between 30 and 1 day before start: 50% admin fee retained.

  • Cancellation or dropout after the course starts: no refund, even with a medical certificate.

  • Missing one or more sessions: non-refundable, even with a medical certificate.

  • Replacement is possible with a person of the same level, subject to academy approval and payment.
    Name and surname must be emailed in advance to: galapadelspirit@hotmail.com

For camps and events:

  • Cancellation more than 15 days before: 50% admin fee retained.

  • Cancellation less than 15 days before: 30% admin fee retained.

  • Absence during one or more days: non-refundable, even with a medical certificate.

  • Replacement possible with prior approval and payment by the replacement.

5. Replacements

Participants may be replaced temporarily or permanently, provided:

  • The replacement has a compatible level.

  • The academy is informed in advance via email.

  • For permanent replacement, the new participant pays the remaining sessions.

6. Weather and Force Majeure

  • In case of unplayable weather (persistent rain, frost, snow), lessons may be cancelled, postponed or rescheduled where possible.

  • We follow the IRM weather codes:

    • Yellow: lessons go ahead or are adapted.

    • Orange: lessons may be cancelled for safety reasons.

    • Red: lessons are automatically cancelled.

  • Force majeure (site closure, pandemics, extreme events) releases the academy from any obligation to refund. Alternatives may be proposed where possible.µ

7. Lesson Organization

  • Schedules, locations and coaches may occasionally change.

  • Teaching materials are provided, but each player is responsible for their own equipment (racket, clothes, shoes).

  • Group reorganization may occur during the cycle if needed.

8. Safety, Insurance and Liability

  • Participants must have civil liability insurance.

  • A sports accident insurance is also recommended.

  • Gala Padel Spirit declines all responsibility in case of injury, loss or theft.

  • Minors must be accompanied to the courts and picked up on time.

  • Parental consent and emergency contact details are required for minors.

9. Communication, Image Rights and Behaviour

 

  • Photos or videos may be taken during activities for communication purposes.You may object via the registration form.

  • Personal data is processed only for internal use and in accordance with the GDPR.

  • You may request access, correction or deletion of your data via: galapadelspirit@hotmail.com

  • Respectful behaviour toward coaches, fellow players and equipment is expected. Serious or repeated misconduct may result in exclusion without refund.

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10. Disputes

  • In the event of a dispute, an amicable solution will be sought. If this is not possible, only the courts of Brussels will have jurisdiction.

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Merci de vous être abonné !

© 2022 par Gala padel spirit

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